Sometimes I wonder with banks, whether one hand knows what the other is doing. Earlier this week, my mother bought something on ebay. When she tried to pay for it, through paypal, she found that she couldn’t. She tried with my dad’s account, then mine and my best friend’s. All were refused. Turned out that they had taken it upon themselves to decide that it was fraudulent, and block all four cards! It wasn’t until over twenty four hours later, when my card was refused as I was paying for petrol, that I found out they’d blocked it.
Now, I understand safeguards, but to block someone’s card for making an ebay purchase, and then not tell them about it, I think is ridiculous and irresponsible. It was only after forty minutes on the phone that I was able to resolve this. It made me ask whether this would happen every time I made an online purchase for a larger sum of money. It made me question my banking choice. How dare someone decide that a purchase of mine was fraudulent, without even informing me.
While I appreciate vigilance, this purchase was not for a huge sum of money, and was to be shipped to the same address as the account. Surely it wasn’t likely to be that much of a fraud risk when considering this.
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