This week, this question really hit me, as I acted as an advocate for someone being unfairly treated by the DSS. How many people in this country claim benefit fraudulently? And who does the DSS decide to treat as the fraudulent ones who aren’t entitled to benefit? Yes, that’s right, the ones who actually need it!!
First, they send a compliance officer to your door with not even a week’s notice. You comply and wait in for two hours, then you sit there while they ask you every sort of degrading question you can imagine. This goes on for three hours, and when the questioning is over, they say that the form is too messy and that they want to copy it out again and come back in three hours. So you wait there, until they come back and read out what they have written, never are you given the opportunity to read the form, simply told it will take too much time. They make you sign the form, and then leave.
You hear nothing for a month, and then your benefit just doesn’t arrive. You phone up and they tell you it’s been suspended, and that you have to claim another benefit. You get the form and fill it in, then phone them up again and they tell you that, actually, the benefit will be restarted instantly. You receive the giro in one day.
Then another month down the line, and you receive a letter saying that you are living with your carer as if in a civil partnership, when said carer does not even have the same address. You phone up to find out about fighting the decision and they send you an appeal form. You fill this in and send it back.
Another month, and your money, again, doesn’t arrive. You phone up, and are told that you HAVE to write a letter asking for a reconsideration, and send it to them. Once they receive it, they will send it to their main office, which will take three days, then they will be able to make a decision and resume benefit payment. You send a letter.
A week later, you telephone the office, to try and find out what is going on and are told that the reconsideration happens automatically once an appeal form is received. They then go on to tell you that your benefit payment will not be made until at least three weeks time, and this is the earliest case scenario.
This is what happened to the person I am an advocate for. This person is very fragile emotionally, is disabled and has severe mental health difficulties. She is in genuine need of state benefit, as employment is simply not an option for her, but the DSS decide to pursue her, rather than some of the people who claim benefit and run a full time job on the quiet.
It is about time that someone told the DSS that they are not above the law, and that they should not just stop someone’s benefits with no prior warning, without clear proof of a person’s situation. The decision makers would not consider it at all appropriate for their money to be suddenly stopped, with no other income, and no way of paying their bills, for “at least three weeks”.
I would like to see how they would manage that situation. I can hardly imagine that they would cope very well, and yet, they expect someone with serious illnesses to deal with it. The government need to stop protecting the guilty, and start looking after the ones who are in genuine need!
